"The first benefit we've seen since implementing Modjo is the improved performance of customer facing teams, with conversion rates doubling."

Yann Goujon, Director of Operations and Business Performance, Tenacy

Tenacy: what's that all about?

Tenacy is a cybersecurity management solution designed to give CISOs peace of mind and limit the impact of cyber attacks on their organizations.

Their major challenge is to become the European leader in cybersecurity. They chose Modjo to take their sales organization to the next level and achieve their growth objectives.

Significant improvement in sales performance

Prior to Modjo, Tenacy's business was mainly driven by intuition and team sentiment, which meant that the company was biased in defining its sales strategy.

Since implementing Modjo, Tenacy's sales department has had access to all customer/prospect interactions, enabling them to de-risk all their strategic choices based on the voice of the customer.

They have seen a clear "improvement in the performance of sales teams since the tool was deployed, with conversion rates doubling", according to Yann Goujon, Director of Operations and Business Performance at Tenacy.

Drastically reduced onboarding time

Before Modjo, it took teams a long time to build up the skills of new sales staff: on average, you had to wait a month before seeing the first results from a new recruit.

According to Florian Baron, VP Sales at Tenacy, Modjo "now makes it possible to onboard any salesperson very quickly. On the one hand, managers have access to all customer interactions, enabling them to give targeted advice on areas for improvement identified by the AI.

On the other hand, sales reps can easily access best practices and replicate them during their next meetings.

As a result, onboarding at Tenacy has fallen from four weeks to less than a week per salesperson, according to Florian Baron, VP Sales at Tenacy.

A cross-functional solution adopted by pre-sales, CSM and product teams.

In addition to the sales team, all Tenacy teams have access to Modjo, making inter-team communication much smoother:

• From the pre-sales team to the Customer Success Managers, each team uses Modjo to facilitate the transfer of information on opportunities, enabling a smoother customer journey.
• The product team has direct access to the voice of the customer, which, according to Yann Goujon, Director of Operations and Business Performance at Tenacy, enables them "to gain insights to drive our roadmap forward."

Who would you recommend Modjo to?

"I recommend Modjo to all organizations that want to improve the performance of their teams: today, all our teams, whether sales, ops, or product, can't do without the solution, and neither can I." Yann Goujon, Director of Operations and Business Performance, Tenacy.

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